24/7 Emergency Repair Service
Fault response price list
Emergency Response Package CS 24-1
| SERVICE / PRODUCT | DESCRIPTION | PRICE / EXCL. VAT |
|---|---|---|
| Dispatch on business days: 9:00–17:30 | Includes 1 (first) working hour on site. Response within 8 hours. | 69 € |
| Dispatch outside business hours 17:30–9:00 and on weekends/holidays: 00:00–24:00 | Includes 1 (first) working hour on site. Response within 12 hours. | 79 € |
Emergency Response Package CS 24-2
| SERVICE / PRODUCT | DESCRIPTION | PRICE / EXCL. VAT |
|---|---|---|
| Dispatch on business days: 9:00–17:30 | Includes 1 (first) working hour on site. Response within 4 hours. | 79 € |
| Dispatch outside business hours 17:30–9:00 and on weekends/holidays: 00:00–24:00 | Includes 1 (first) working hour on site. Response within 6 hours. | 89 € |
Emergency Response Package CS 24-3
| SERVICE / PRODUCT | DESCRIPTION | PRICE / EXCL. VAT |
|---|---|---|
| Dispatch on business days: 9:00–17:30 | Includes 1 (first) working hour on site. Response within 2 hours. | 99 € |
| Dispatch outside business hours 17:30–9:00 and on weekends/holidays: 00:00–24:00 | Includes 1 (first) working hour on site. Response within 4 hours. | 109 € |
| SERVICE / PRODUCT | DESCRIPTION | PRICE / EXCL. VAT |
|---|---|---|
| Technician work hour on site | 1 (one) hour of repair work on site | 50 € |
| Transport | — | 0.50 € / km |
Always Ready — 24-Hour Fault Response
CitySecurity provides round-the-clock emergency repair service, available 24 hours a day, 7 days a week.
To report a fault, simply call +372 52 72 429, and our technicians will arrive on-site within two hours to resolve the issue.
CitySecurity responds to service calls from contract clients and offers three different fault response packages, defined and customized when signing a maintenance service agreement.
For non-contract clients, the call-out fee is €150 + VAT, which includes the first hour of on-site work.
In 2024, CitySecurity successfully resolved 169 faults, achieving an impressive average repair time of just 43 minutes.